Domestic Shipping Policy
Shipment processing time
Most orders are processed within 1-5 business days, with the exception of pre-orders. If an order contains a pre-order item, the entire order will be put on hold until the pre-order item becomes available. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
If you need your order by a specific date, please email firstname.lastname@example.org.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
SweetBean Collective is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.